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SIRIUS SV3-TK1 Stratus Plug-and-Play Satellite Radio Receiver with Car Kit
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|| Product Brand : Sirius Satellite Radio || || Model : Stratus ||
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Customer Review :
Just the Basics : SIRIUS SV3-TK1 Stratus Plug-and-Play Satellite Radio Receiver with Car Kit
DISREPSECTFUL AND DECEPTIVE -- I purchased a Sirius Radio for my husband for Christmas. The company offered a promotional package that included the radio and a $50 gift card to be used towards the monthly subscription cost. When my husband called to activate the radio the sales Rep immediately began to sell us $400 subscription packages, quote exorbitant activation fees ($50). I was appalled that the entire gift card was going to the activation!! There was absolutely no mention of the fee when I purchased. When my husband began to question the charges, the supervisor was consulted and suddenly the fee disappeard. I am sure that if we had not protested we would have been charged..... Then after he decided on a subscription plan, additional enhancements were suddenly suggested to get "optimal service". The Rep basically suggested that the basic service was inadequate and we would have to pay additional charges (above and beyond the quoted subscription rates) to really enjoy the radio. That was the last straw and my husband decided to cancel everything. He felt very taken advantage of and the victim of a Rep that did not know what she was talking about. The process took about 45 minutes and we hung up with the intention to return everything.
Here is the kicker! Because the Sirius Rep asked us to scratch the $50 gift card during the activation process, it is now void.... When I called to see if we could get the full amount refunded, since it was due to their very poor customer service, incompetence and deceptive practices, that we canceled, the customer service supervisor gave me attitude. He even agreed that the $50 was never used and was sitting in our account. However it was our fault...... When I asked for his name so that I could write a letter of protest to management he told me it was pointless and that I could not "bend the company to my will" simply because I was upset. I told him that maybe everyone up the chain would deny my request, but that I had a right as a consumer to complain if I wanted to. He refused to give me his name, as my case did not "warrant" divulging personal information. I was insulted by his direspectful and condescending tone. He did even see fit appologize for our initial negative experience with the company...
Bottome line -- I think this company is deceptive and disrespectful. I am stuck with a $50 gift card I can never use and a terrible opinion of this company. I feel that in each instance our complaints should have been dealt with professionally and with respect. Please think twice before doing business with a company who treats their customers this was